WetBrush.com offers a 14-day, money-back, satisfaction guarantee on all its products. If you are not completely satisfied for any reason, simply return your product as described below within 14 days of the original order delivery date.
Products purchased from any of our retail partners should be returned to the place of purchase.
EXTENDED HOLIDAY RETURN PERIOD
For all orders placed between November 21st through December 18th, we offer an extended return period of 30 days .
Any purchases made after December 18, 2023 will follow our normal Return Policy guidelines. All other terms of our Return Policy continue to apply.
If your order arrived damaged or with missing item(s), please report it through our online returns portal, selecting “Damaged or Missing Item” as the reason code. Retain the original shipping box, packing materials and the item for inspection. We may request you send a photo of the damage to accelerate our investigation.
HOW TO RETURN YOUR ORDER
Submit a return request via our return portal: https://wetbrush.loopreturns.com/#/
Wet Brush will provide a return shipping label for the return via our returns portal via Fedex. We charge a return handling fee of $5.99 which will be deducted from your refund. If you wish to return for store credit, there is no return handling fee.
Non-refundable and promotional items will not be accepted for a refund.
RETURN CONFIRMATION EMAIL
Upon inspection and approval of your return, we will refund your purchase using the original payment method, excluding the $5.99 return handling fee. Please allow up to 7-14 business days from the time your return is received for the merchandise return credit to be processed.
We regret that we are unable to refund your original shipping charges unless the return was the result of our error.