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Shipping Policy

We strive to ensure every order is picked accurately and packed to withstand normal handling by the carriers we use. Once your order ships, we will send a shipping confirmation email to you, with link to track its progress.

HOLIDAY SHIPPING
This holiday season experts are predicting record online order volume as well as shipping delays due to carrier bandwidth. We will work tirelessly to keep your favorites in stock and process all orders as quickly as possible, and we will provide tracking information and delivery status updates from the time your order leaves our warehouse. Unfortunately, we cannot control transit times once your order ships.

We encourage you to start your holiday shopping earlier than usual to ensure your Wet Brush favorites are in stock—and you receive them on time. Thank you in advance for your patience, and happy (early) holidays!

For delivery by December 24*, order must be submitted:

Delivery in the continental U.S.
Fedex Ground Service Before 8:00am ET on December 9
FedEx 2nd Day Service Before 8:00am ET on December 16
Fedex Standard Overnight Service Before 8:00am ET on December 19
Delivery to Alaska, Hawaii, Puerto Rico, U.S. Territories
Fedex Ground Service Before 8:00am ET on December 9
FedEx 2nd Day Service N/A
Fedex Standard Overnight Service N/A

*Timeframes include order processing as well as the shipping time. Due to worldwide supply chain disruptions, delivery timeframes are not guaranteed.

SHIPPING SURCHARGE
As you’re likely aware, since last year the global supply chain has been facing major disruptions causing a widespread rise in raw material, production, and transportation costs. Beginning July 1, we will apply a $1 shipping and handling surcharge to all online orders. We hope this surcharge will be temporary and will continue to monitor the situation for improvements.

DELIVERY SERVICES
*Continental U.S., Alaska, Hawaii

Standard Delivery FedEx 2-Day Service FedEx Standard Overnight
Orders $35 and above Free $16.00 $26.00
Orders below $35 $6.95 $16.00 $26.00

FedEx Ground is Wet Brush’s standard delivery service. FedEx Ground service is currently available for delivery to residential addresses in the 48 contiguous United States, Alaska, Hawaii, Puerto Rico, U.S. Territories and to U.S. Post Office Boxes and APO/FPO/DPO addresses.

ESTIMATED DELIVERY TIMES
Orders are processed Monday to Friday, 8am – 5pm Eastern Standard Time. Orders received by 9am EST are shipped by the end of the next business day. Note that the estimated delivery times below include order processing time.

Shipping Method Estimate Delivery
Fedex Ground Service 2-8 Business Days
FedEx 2nd Day Service 3-4 Business Days
Fedex Standard Overnight Service 2-3 Business Days

INTERNATIONAL DELIVERY
Live outside the U.S.? WetBrush.com is actively working on international shipping, and will resume international shipping in 2023.

BUSINESS DAYS & HOLIDAYS
All orders ship Monday – Friday, excluding federal holidays within the United States. Packages do not ship from our distribution centers on the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year's Eve

TRACKING YOUR ORDER
Once your order ships, you will receive a confirmation email containing the shipment details, a tracking number and a link to the selected carrier site. To track your order, click on the tracking number located near the bottom of the e-mail. You may also contact Wet Brush’s Customer Service team to track your order at help@wetbrush.com or by calling 1 800-5-BEAUTY (1 800-523-2889) weekdays between 9am-5pm EST.